Passive Income

Subscription model business or bust.

This article was published on February 24, 2010.
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I had lunch last week with Dave, Danny, Shawn, and Andrew (who was graciously visiting us from Canada) and the topic of passive income came up. All of our startups grew out of running consulting companies — Andrew is still in the midst of one — and all agreed that passive income beats the ad sales and consulting world a hundred times over. Below are a few of the topics we talked about.

Passive Income

What are the advantages?

Although running a subscription based startup has its own share of stress — and it doesn't necessarily get any easier as the business reaches profitability — it's a different kind of stress from the worry about where the next dollar is coming from and whether or not you can make payroll. Ad firms and consulting companies are constantly fighting for rich contracts to keep them in operation. It's a real stomach churner.

The financial crisis of 2008 and 2009 led to a lot of consulting and ad revenue based companies having to cut their employees, because they wouldn't be able to make payroll otherwise. I have personal ties to a few consulting firms that dropped nearly 75% of their staff. They're all in the midst of re-hiring now, but 2009 was a real scare to their business model. When the financial times are good, they're great, but when they're not, they're a little sketchy for anybody depending on them.

The advantage of passive income from a subscription model is clear: Once you've been in operation for a while, you can accurately predict where you're going to be over the next six months, year, two years, etc. You don't want to rest on your laurels, but it's likely that you're never going to take in less revenue next month than you did the previous one. There's typically an upward trend, no matter how slight, as long as you calculated correctly in the first place and your market is out there.

The knowledge that, say, you made $50,000 in subscription revenue last month lets you sleep at night. As long as you keep your server infrastructure up and your product alive and kicking, you'll hit new revenue highs every subsequent month. That's totally unlike the consulting business or ad sales business where every month is a gamble. Talk about being Stressed Out.

What are the disadvantages?

The only disadvantage I can really see in creating a subscription-based model that brings in passive income is when you want to scale to something huge like Google. Recently Aviary, for example, did away with their paid subscription plan in order to reach more people.

It's true that putting in a pay wall means that fewer people will use your product, because there are a lot of cheapskates out there who won't pay for Internet goods. I'll refer you to David McClure's article The Internet does NOT want to be FREE... It wants to GET PAID on Fucking Friday. A brilliant piece by the former Director of Marketing at PayPal.

But there are other ways to reach scale. You can have a free version that brings in the masses and just upsell the unique features to paying customers. You can explore other verticals, as I suggested in Building Blocks. Whatever you do, as long as you have passive income you can buy time to build out the scalable pieces of your business and live with fewer stress related "where's the revenue going to come from?" nightmares.

How can you start getting passive income?

To get passive income, you need to build a subscription-based business or sell some type of Internet good — maybe it would be themes, like WooThemes, or virtual goods, like Zynga. Something that's tangible, something you can create once and then perpetually sell. You need to create a product that doesn't require you to feed it resources (e.g., written articles) or increase your pageviews to make more money. It's as simple as that.

Comments

Adii Pienaar about 1 year ago

Thanks for mention WooThemes Spencer! :)

And I'd just like to add that I will never (probably ever) move back to a business model where I'm selling time, instead of a actual product (albeit digital or physical). The model has its own challenges in that your products / subscriptions have to be a little more unique (versus offering just a service such as accounting, legal, design etc) to gather traction, but the rewards if you're successful with that is endless.

Spencer Fry about 1 year ago

Adii: Of course. You're doing amazing things over at WooThemes. It's a great example of another type of ''passive income'' business.

The rewards are certainly endless and the security of accurately knowing how much revenue you're going to do each month is like no other business around.

Nathan Barry about 1 year ago

I am in the process of switching away from consulting and time-based revenue to selling products and subscriptions.

So far it is going amazingly and I don't think I will ever look back!

Spencer Fry about 1 year ago

Nathan: Congrats on the switch. You'll be the happiest guy in the world when things begin to pick up.

Angela Jude about 1 year ago

Great article! For an existing business, it doesn't necessarily have to be a large switch (moving away from service completely). Most businesses can develop a supplemental product/subscription that would earn them passive income that would lessen the stress every month.

Brian Wang about 1 year ago

A popular phrase in the consulting business is ''feast or famine.'' I think it gets the point across well.

I do want to point out something about this statement though:

''but it's likely that you're never going to take in less revenue next month than you did the previous one. ''

The predictability of revenue growth is not always clear depending on the market you're playing in. You can have the most robust model capturing market potentials, competitive landscape, and retention rates, but churn is very real and sometimes you can't forecast it very accurately. Offering a highly differentiated product/service helps for sure, but in more competitive areas, it can be rough. Just take a look at the gym industry!

Allen about 1 year ago

Great article! As a consultant/biz dev guy building up a new practice, I can attest to the difficulties and stress of ''one-off'' client projects.

It's a tough climate. My next gig/project will not be based on a consulting biz model.

Brian Armstrong about 1 year ago

It's true, subscription business models are touch in the early stages but pay off long term.

I put up a piece recently showing some graphs of a subscription business I started, UniversityTutor.com:

http://www.startbreakingfree.com/1423/behind-the-scenes-numbers-from-universitytutor-com-revenue-expenses/

Spencer Fry about 1 year ago

Angela: That's very true. That's how Carbonmade got started. We built it in our spare time while we still had existing consulting clients.

Spencer Fry about 1 year ago

Brian: I agree with you that sustaining your revenue every month can be a challenge, but it's held true for most subscription based companies I've talked with. It may not hold true in the offline world -- I'm sure it doesn't -- but it seems to be the case the majority of the time online.

ian about 1 year ago

great article! re-enforces my own beliefs on this subject

Spencer Fry about 1 year ago

ian: Glad you liked it!

charly about 1 year ago

Interesting article, what do you think about yearly subscriptions? I'm in the process of introducing a subscription based business but, I was more on the path to a yearly subscription, not sure if a monthly subscription may not be better.

Dorian about 1 year ago

Yes you've really nailed it, Spencer!

That's exactly what is happening with ScriptCanary.com.

...but I'm still very open to consulting gigs!

Spencer Fry about 1 year ago

charly: I think you should offer both monthly and yearly subscriptions. Carbonmade currently only offers monthly subscriptions, but within the next few weeks we'll be offering a yearly plan to go alongside our monthly plan. This will simply give our users more choice.

Ryan Lee about 1 year ago

Nice job on the article Spencer.

I'm a big fan of offering free versions of your site and then giving people ''premium'' access for a fee.

And I'll add one more thing.

While it's not 100% ''passive'', you can still do really well with a subscription based model featuring just content.

It doesn't have to be just articles.

You can offer videos, interviews with other experts, product reviews and more.

I've done this with many sites. You create a real community - and even as a paid site you can have tens of thousands of members.

Keep up the great work!

Ryan Lee

Spencer Fry about 1 year ago

Ryan: It's true that you can do it with articles, but it's harder to scale content than it is to scale web apps, themes, and virtual goods. Articles typically take hours or days to write while once you've finished a version of your web app, you can then work on making it better and adding features. I feel like that's the true meaning of passive income.

Ryan Lee about 1 year ago

You are right - definitely harder to scale the pure 'content' site. I agree 100%

But there are definitely ways to lighten your load.

Most of the content that we post on our pure 'membership sites' come from other people. They create the content - and we post it on our site.

It's exclusive and doesn't leave it all up to you.

On my personal membership area - I create really short 3-4 minute training videos. People like the fact they are short and to the point. Plus, it only takes me minutes to create.

But the real sticking point is the community.

People tend to JOIN for the content - but they STAY for the community. I have paid members who have been on my site for almost 10 years.

Even a really good 'app' doesn't have the true feeling of community like an active forum with people talking and sharing stories.

Loving this conversation...

Spencer Fry about 1 year ago

Ryan: The idea of having people pay for old, archived content is a good one. I'm sure that'd be a pretty attractive source of income for you. Do you have something like that in place?

Ryan Lee about 1 year ago

At most of my sites, we keep content up for years. But it's mostly 'evergreen' content.

Here's an example of one of my sites that has archived content - plus new stuff added every week:

http://www.strengthcoach.com

-Ryan

raul popa about 1 year ago

the post is nice, the only problem of the subscription based model is that in most cases it's not customer-orientated, we've tried your model and found that subs. are not what most people want, after years in business I stongly believe that NOW it's the pay-per-action time.

Spencer Fry about 1 year ago

Raul: That may be true for some businesses, but it's not true for us, 37signals, Harvest, Vimeo, etc. There are thousands of successful subscription based businesses out there.

per schmitz about 1 year ago

yep, great point of view. at the end users don't only pay for a product, but also support ongoing development, which benefits all.
Subscribe to a service you think is worth your money and help to make it even better - sounds like healthy internet to me ...

Allen about 1 year ago

We sell subscriptions to businesses, high ticket. This enables us to not have to get a lot of members. Imagine having just 50 businesses paying you $2k to $4k per month? A sale is a sale, so we prefer business memberships. Less members, but literally no support issues. If anyone here also has had success selling high ticket memberships, especially to businesses for marketing, software, etc... please post a reply ASAP with your success and what you've done (or someone you know), this does good for motivation lol plus I'm interested in knowing how to SCALE in this business, the best way to get new members besides JVs.

Spencer Fry about 1 year ago

Allen: That's very interesting. I think have a small number of customers is good and bad. It's good in that you can really focus your attention, but bad if suddenly there's a down turn in the market.

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